Returns / Exchanges

RETURNS

I get it - choosing nose jewelry online is challenging. The guides and sizing info are there to help you measure correctly but you may not always get it right, or it may not look the way you thought it would. 

CAN IT BE RETURNED?

Absolutely. Within 14 days of getting your order, you can request a return for refund - for any reason. Contact via email at rockyournose@shaw.ca for the full process for your order/location.

WHO PAYS FOR THE RETURN SHIPPING?

Return shipping costs are paid by the customer. Rock Your Nose does not cover this cost, but it does absorb the cost of the unsellable returned jewelry. Your jewelry cannot be resold and is recycled for scrap metal.

CAN IT BE EXCHANGED?

The way to exchange an item is to return the original item for refund and place a new order. If you need help selecting the right product or size, just reach out for help.

WHEN IS THE REFUND ISSUED?

A refund is issued within 5 business days of receiving your return. The product price will be refunded in full. The shipping price will not be refunded.